Sales Agreement
This Sales Agreement (the "Agreement") is entered into between MATHILDA (the "Seller") and the purchaser (the "Customer") upon completion of an order on MATHILDA’s e-commerce platform. By placing an order, the Customer agrees to the terms and conditions set forth in this Agreement.
1. Definitions
- “Seller” refers to MATHILDA, headquartered in Istanbul, Turkey.
- “Customer” refers to the individual or entity purchasing goods through MATHILDA’s website.
- “Products” refer to all items offered for sale on the MATHILDA e-commerce platform.
2. Terms of Purchase
2.1. Order Acceptance: All orders are subject to acceptance by MATHILDA. The Seller reserves the right to cancel or refuse any order for any reason.
2.2. Product Availability: Availability of Products is subject to change without notice. MATHILDA is not liable for unavailability or delays.
2.3. Price: The price of Products is as listed on the website at the time of purchase. Prices include applicable taxes unless otherwise specified.
3. Payment Methods
3.1. MATHILDA accepts payment via major credit cards, debit cards, PayPal, and other options listed at checkout.
3.2. Payment must be completed in full before the order is processed.
3.3. All transactions are securely processed, and payment information is handled in accordance with MATHILDA’s Privacy Policy.
4. Shipping and Delivery
4.1. Shipping Locations: MATHILDA ships worldwide from Istanbul, Turkey.
4.2. Shipping Costs: Shipping costs are calculated at checkout and depend on the destination and shipping method selected.
4.3. Delivery Times: Delivery times vary based on shipping location and method. Estimated delivery times are displayed at checkout and are not guaranteed.
4.4. Duties and Taxes: The Customer is responsible for all import duties, taxes, and customs fees required by their local authorities.
4.5. Risk of Loss: Risk of loss passes to the Customer upon delivery of the Products to the shipping carrier.
5. Returns and Exchanges
5.1. Returns: Customers may return eligible items within 14 days of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached.
5.2. Exchanges: MATHILDA does not offer exchanges. Customers requiring a different size or color must initiate a return and place a new order.
5.3. Return Shipping: Return shipping costs are the responsibility of the Customer unless the item is defective or incorrect.
5.4. Refunds: Refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.
6. Customer Obligations
6.1. Accurate Information: The Customer agrees to provide accurate and complete information during checkout, including shipping address and contact details.
6.2. Compliance with Laws: The Customer is responsible for complying with all applicable laws and regulations in their jurisdiction regarding the purchase, import, and use of Products.
7. Liability Disclaimers
7.1. MATHILDA is not liable for:
- Any indirect, incidental, or consequential damages arising from the purchase or use of Products.
- Delays caused by shipping carriers, customs clearance, or other factors beyond the Seller's control.
7.2. MATHILDA’s maximum liability is limited to the price of the purchased Products.
7.3. Products are sold "as is," and the Seller makes no warranties except those expressly stated.
8. Governing Law
This Agreement is governed by the laws of Turkey, without regard to its conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Istanbul, Turkey.
9. Amendments and Updates
MATHILDA reserves the right to amend this Agreement at any time. The updated Agreement will be posted on the website, and continued use of the website constitutes acceptance of the changes.
10. Contact Information
For any inquiries regarding this Agreement, please contact us at:
Email: support@mathilda.com
Phone: +[Insert Phone Number]
Address: [Insert Company Address]
Thank you for choosing MATHILDA. We value your trust and look forward to serving you!