Shipping & Duties
Shipping and Delivery
Welcome to MATHILDA’s Shipping and Delivery page. We are committed to delivering your orders promptly and securely. Below, you’ll find all the details you need about our shipping policies, timelines, and costs.
1. Shipping Destinations
MATHILDA ships worldwide! Whether you’re in a bustling city or a remote location, our delivery partner DHL will ensure your order reaches you safely.
2. Shipping Options and Rates
We offer the following shipping options:
| Region | Shipping Method | Cost |
| Turkey | Express Shipping (orders above $50) | Free |
| Express Delivery (orders below $50) | $5 | |
| USA & Canada | DHL Express Shipping (orders above $200) | Free |
| DHL Express Delivery (orders below $200) | $50 | |
| EU & UK | DHL Express Shipping (orders above $200) | Free |
| DHL Express Delivery (orders below $200) | $50 | |
| GCC & MENA Region | DHL Express Shipping (orders above $200) | Free |
| DHL Express Delivery (orders below $200) | $50 | |
| Rest of the World | DHL Express Shipping (orders above $300) | Free |
| DHL Express Delivery (orders below $300) | $50 |
Note: Delivery times are estimates and may vary depending on your location, customs processes, and other factors.
3. Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive an email confirmation with a tracking number once your order is shipped.
- Any delays in processing (e.g., due to high demand or inventory issues) will be communicated via email.
4. International Shipping
For international orders:
- Customs duties, taxes, and fees are the responsibility of the customer and may vary by country.
- MATHILDA is not liable for delays caused by customs clearance.
We recommend checking your local customs policies before placing an order.
5. Tracking Your Order
- Once your order is shipped, you’ll receive a tracking number via email.
- Use this tracking number to monitor your shipment on the carrier’s website.
- For assistance, feel free to contact us at support@mathilda.com.
6. Missing or Delayed Orders
If your order has not arrived within the expected timeframe:
- Check the tracking information for updates.
- Contact the carrier with your tracking number for further details.
- Reach out to us at support@mathilda.com, and we’ll assist in resolving the issue promptly.
7. Address Changes
- Ensure your shipping address is correct during checkout.
- Address changes after order confirmation may not be possible. If necessary, contact us immediately at support@mathilda.com.
8. Free Shipping Eligibility
Enjoy free standard shipping on orders over $200 (before taxes and discounts). This offer applies to selected regions only and will automatically be applied at checkout.
9. Shipping Restrictions
- We currently do not ship to P.O. boxes or military addresses (e.g., APO/FPO).
10. Contact Us
For any questions or concerns about shipping, feel free to contact our customer support team:
- Email: support@mathilda.com
- Phone: +[Phone Number]
We’re here to help you with a seamless shopping and delivery experience!
Thank you for choosing MATHILDA. Your satisfaction is our priority!