Terms & Conditions
Terms and Conditions for MATHILDA
Welcome to MATHILDA! These Terms and Conditions outline the rules and regulations for using our e-commerce platform. By accessing or using our website, you agree to comply with and be bound by the following terms. Please read them carefully.
1. General Terms
1.1. MATHILDA ("we," "our," or "us") reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of our platform constitutes acceptance of the updated terms.
1.2. All transactions on our platform are governed by these Terms and applicable laws of the user’s jurisdiction.
2. User Responsibilities
2.1. Users agree to provide accurate, current, and complete information during registration or checkout.
2.2. Users are responsible for maintaining the confidentiality of their account credentials.
2.3. Users must not engage in fraudulent activities, misuse our website, or violate any applicable laws.
2.4. It is prohibited to use MATHILDA's content, trademarks, or intellectual property without explicit written permission.
3. Payment Terms
3.1. MATHILDA accepts payments via major credit/debit cards listed at checkout.
3.2. All prices are listed in the selected currency and include applicable taxes, unless stated otherwise.
3.3. Orders will only be processed upon successful payment authorization.
3.4. MATHILDA reserves the right to cancel orders if payment is declined or suspected of being fraudulent.
4. Shipping Policy
4.1. We ship worldwide using DHL Express. Shipping rates, delivery times, and options are displayed at checkout.
4.2. Estimated delivery times are provided as guidelines and may vary due to customs clearance or unforeseen delays.
4.3. Customers are responsible for providing accurate shipping details. MATHILDA is not liable for delays or losses due to incorrect information.
4.4. Import duties, taxes, and other charges for international shipments are the responsibility of the customer.
5. Returns and Exchanges
5.1. Customers may return eligible items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
5.2. Non-returnable items include gift cards, and customized products.
5.3. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5.4. Refunds will be processed within 10 business days of receiving the returned item.
5.5. For return requests, please contact our customer service team at support@mathilda.com.
6. Privacy Policy
6.1. MATHILDA is committed to protecting your privacy. We collect and use personal information in accordance with our Privacy Policy.
6.2. Data collected during transactions, such as names, addresses, and payment details, is used solely for order fulfillment and customer support.
6.3. We do not share or sell customer information to third parties, except as required for shipping or payment processing.
6.4. Users have the right to access, update, or delete their personal data. For inquiries, contact privacy@mathilda.com.
7. Limitation of Liability
7.1. MATHILDA is not liable for indirect, incidental, or consequential damages arising from the use of our platform or products.
7.2. Our maximum liability to the user is limited to the value of the purchased product.
8. Intellectual Property
8.1. All content, designs, and trademarks on MATHILDA’s website are the exclusive property of MATHILDA and are protected under intellectual property laws.
8.2. Users may not reproduce, distribute, or create derivative works from our content without prior written consent.
9. Governing Law
9.1. These Terms are governed by the laws of [Country/Region], without regard to conflict of law principles.
9.2. Any disputes arising from these Terms shall be resolved through arbitration or in the courts of [Country/Region], as applicable.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@mathilda.com
Phone: +[Phone Number]
Address: [Company Address]
Thank you for choosing MATHILDA! We value your trust and aim to provide a seamless shopping experience.